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Return Policy - Mosaic Natural

Last updated April 11, 2019 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packagingand mail your return to the following address:

Mosaic Natural
Attn: Returns
33-02 35TH AVENUE  
ASTORIA, NY 11106  
United States  
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least twenty (20) days from the receipt of your item to process your return.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
Please Note
         A 15% restocking fee will be charged for all returns.     
         Sale items are FINAL SALE and cannot be returned.     


If you have any questions concerning our return policy, please contact us at:
1 (844) 988-7665 

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