Last updated April 11, 2019
Thank you for your purchase. We hope you are happy with your purchase. However, if the item you've received is damaged, defective or not as described you may return it to us for a full refund and at no cost to you. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Mosaic Natural, LLC
33-02 35TH AVENUE
New York, NY 11106
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a track-able method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow sometime from the receipt of your item to process your return. Refunds may take a little while to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
If you have any questions concerning our return policy, please contact us.